Shipping information

Orders ship within 3-5 business days, pending product availability and credit card verification.

You will receive an email notification with tracking information once your order ships. If you do not receive a shipping confirmation email within 3 business days, please contact service@aoseed.com.

Please note, we do not ship on weekends or holidays. Orders completed after 1pm CST will ship the following business day.

Customs, duties and taxes

All international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes levied by your destination country.

Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery.

Please check with your local customs office to determine what these additional costs will be prior to purchase.

Orders can be exchanged once for free within 30 days of delivery without giving any reason, customer will pay for the shipping fee for the returning product.

After 30 days have passed your product has to be determined to be materially defective during the 12-month Warranty Period to receive a return or refund. To learn more about our warranty policy refer to our terms of use page. Most issues can be solved easily by troubleshooting your printer. You can refer to us troubleshoot FAQ page or email us at service@aoseed.com and we will be happy to assist you. If you choose a refund and had purchased a bundle/pack, you will only be refunded for the defective part (e.g. you get refunded for the defective printer in a Family Pack but not for the filament included).

If your printer is still having issues, the product must be returned in the same condition it was sent with its original packaging. If you do not have the original packaging available, please pack the item in a similar sized box with appropriate care to prevent damage in transit. Our boxes are 17x17x18 inch or 45x45x46 cm and come with foam inserts, you can use bubble wrap as a substitute. We reserve the right to refuse returns and refunds that do not meet these criteria.

We will send an email confirmation once we’ve processed your return.

Refunds

You can receive a refund if your product is determined to be materially defective during the 12-month Warranty Period. Please allow up to 5 business days after we receive your return, including time for processing and time for your bank to post your refund. Please note while printers are covered under the warranty, filament refunds are only valid 30 days after delivery and there is no guarantee refund if the packs are open packs after delivery, refunds will be issued at our discretion.

If you choose a refund and had purchased a bundle, you will only be refunded for the defective part (e.g. you get refunded for the defective item in EDU PACK but not for the rest parts included).

Opting for AOSEED promises a noteworthy experience, and we highly recommend initiating an exchange request before deciding on a complete refund.

Exchanges

You can receive an exchange if your product is determined to be materially defective during the 12-month Warranty Period. Please allow up to 15 business days after we receive your exchange, including time for stocking and shipping. We will send you a tracking number as soon as it’s available.

Extended Warranty

If you need to purchase an extended warranty, you can send an email to service@aoseed.com to purchase, which will extend the 12-month warranty we provide. Your extended warranty period begins at the time of purchase and is calculated for the length of time selected. This extended warranty applies only to the printer and not to any accessories or other products. After the 12-month warranty period we will no longer offer refunds based on your original purchase, exchanges will only be offered after the initial window. The warranty will also be extended to cover accidental damage to the printer in addition to any material defects. For exchanges outside of the 12-month warranty, please contact our support team at service@aoseed.com.

30-day return & refund Service 

We allow a return or exchange for the Products (“the Device”) purchased directly on shop.aoseed.com.

All returns or exchanges must be made within 30 days of the date of purchase as specified on your proof of purchase. If the Device was purchased on a 3rd party website or another purchasing method such as a retail purchaser (“Resellers”), you must abide by their individual return and exchange policies. We will not honor or accept returns originally sold by other Resellers.

To qualify for a this return or exchange, the following conditions must be met:
1. the printer cannot be opened or damaged when delivered

2. the printer you’ve received are the wrong goods/products that are inconsistent
3. Please note we do not undertake the shipping costs for the 30-Day Return submission.

LIMITED WARRANTY POLICY  

AOSEED warrants its printers and its parts against defects in materials or workmanship for one 1 year from the original delivery date. This limited warranty extends only to the original purchaser. During this period, AOSEED will repair or replace defective parts with new or reconditioned parts at AOSEED’s option, without charge to the original purchaser.

We also provide free replacement of  Consumables within 6 months including the FCC Cable, Nozzle Module, Extruder Module, Feeding Pipe. Please contact the online customer service in advance for any return request for damage. Please note we do not undertake the shipping costs if it's not the product itself problem and if the return to China is required, we also do not take the tax that may occur.

Magnetic baseplate/Filaments are not covered by the warranty if they are not caused by machine failure
* Warranty period may vary according to local laws and regulations.

Please note that any warranty services or questions must be accompanied by the order number and original invoice from the transaction through which the warranted product was purchased. The order number and original invoice serves as your warranty number and must be retained. AOSEED will not provide warranty service without the order number and original invoice.

All original parts (parts installed by AOSEED at the original system build) replaced by AOSEED or its authorized service centers, are warranted. Any after-market additions or modifications are not warranted. The original purchaser is responsible for the payment for any service or repair outside the scope of this limited warranty.

Except as provided herein, AOSEED is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall AOSEED be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the equipment, less any shipping fees. If the customer does not want/the customer directly rejects the package/returns for personal reasons after delivery (must be in a new state), you may need to bear the freight sent by the seller and the cost of the package return.

The warranty and remedies set forth herein are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

warranty conditions

AOSEED’s One Year Limited Warranty is subject to the following conditions:

1. This warranty extends only to printers distributed and/or sold by AOSEED. It is effective only if the printers are purchased and operated at Amazon Store and Shopify Store.
2. This warranty covers only normal use of the printer. AOSEED shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; (iii) service or alteration by anyone other than an authorized AOSEED representative; or (iv) damages incurred through irresponsible or other non-recommended practices.
3. You must retain your order number and original invoice to receive warranty service.
4. No warranty extension will be granted for any replacement part(s) furnished to the original purchaser in fulfillment of this warranty.
5. AOSEED makes no warranty (either expressed or implied) regarding third-party (non-AOSEED) installed parts or products.

WARRANTY EXCLUSIONS Part

AOSEED accepts no liability for problems caused by after-market modifications or additions to its printer. AOSEED is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It is also null and void if there are indications of misuse and/or abuse. AOSEED has the option of voiding the warranty if any one other than an AOSEED technician attempts to service the product. AOSEED will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any product bought at AOSEED. AOSEED will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. AOSEED makes every effort to make sure all information on our website is correct.

replacement for quality-related issues

All quality-related defects on items sold directly by AOSEED are covered by an extensive warranty, starting from the date of purchase. The replacement part provided by AOSEED may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement part shall be covered for the time remaining in the original product’s warranty.

PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE.

The websites located at https://www.aoseed.com/ and https://cn.aoseed.com/ (together, the “sites“) are copyrighted works belonging to aowei digital technology shanghai co.,ltd and its affiliates (“company,” “us,” “our,” and/or “we“). These terms of use (“terms of use”) are a legally binding agreement between you, as an end-user of our sites (“user,” “you,” and/or “your”), and the company. The company provides services through the sites, including but not limited to a service for users to share digital designs that can be printed on 3d printers to create physical objects. By accessing the sites or using any of our services, you agree to be bound by these terms of use. Certain features of the services or sites may be subject to additional guidelines, terms, or rules, which will be posted on the service or sites in connection with such features.

1.accounts and payment

1.1 account creation.

In order to use certain features of the sites (e.g., to upload a design and/or to make store purchases), you must register for an account with the company (“company account “) and provide certain information about yourself as prompted by the site registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. You may delete your company account at any time, for any reason, by following the instructions on the site. The company may suspend or terminate your company account in accordance with section 10.

1.2 account responsibilities.

You are responsible for maintaining the confidentiality of your company account login information and are fully responsible for all activities that occur under your company account. You agree to immediately notify the company of any unauthorized use, or suspected unauthorized use of your company account or any other breach of security. The company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

2. site

2.1 modification.

We may change these Terms from time to time. Any such changes will become effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you (if applicable) or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Site or Services. If you object to any such changes, your sole recourse will be to cease using the Site and the Services (including the Downloadable Tools). Continued use of the Site or the Services (including any Downloadable Tools) following posting of any such changes will indicate your acknowledgement of such changes and your agreement to be bound by the revised Terms, inclusive of such changes. In addition, certain features of the Services may be subject to additional terms of use. By using such features, or any part thereof, you agree to be bound by the additional terms of use applicable to such features. In the event that any of the additional terms of use governing such area conflict with these Terms, the additional terms will govern.

2.2 consent to use of personal data.

By using our sites or services, you agree that company may collect and use personal data about you.

3. disclaimers

Your use of this site is at your risk. The information and materials, provided on or through this website are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither we nor any of our respective affiliates warrant the accuracy or completeness of the information or materials provided on or through this web site.
The information and materials provided on or through this website may be out of date, may contain inaccuracies or typographical errors, and neither we, nor any of our respective affiliates makes any commitment or assumes any duty to update such information or materials services. The company does not warrant the accuracy, completeness, or usefulness of such information and materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the website. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
All products and services purchased on or through this website are subject only to any applicable warranties of their respective manufacturers, distributors, and suppliers, if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this website. We make no warranties to those defined as "consumers" in the magnuson-moss warranty-federal trade commission improvements act.
Limitations of liability. We do not assume any responsibility, and we will not be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website, or your downloading of any information or materials from this website. In no event will we, or any of our respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, or any party involved in the creation, production or transmission of this website, be liable to you or anyone else for any special, punitive, incidental or consequential economic damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use or inability to use this website, any website linked to this website, or the information or materials contained on any or all such websites, whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages. This limitation of liability does not apply to personal injury claims or claims for consumer fraud.
In the event of any problem with your use of the website, you agree that your sole remedy is to cease using this website.

4. term and termination

Subject to this section, these terms of use will remain in full force and effect while you use the sites or services. We may (a) suspend or terminate your rights to use the sites or services (including your company account) or parts thereof, or, (b) terminate these terms of use, at any time for any reason at our sole discretion, including for any use of the sites or services in violation of these terms of use. Upon termination of these terms of use, your company account and right to access and use the sites and services will terminate immediately. You understand and agree that any termination of your company account involves deletion of your user content associated therewith from our live databases. The company will not have any liability whatsoever to you for any termination of these terms of use, including for termination of your company account or deletion of your user content.

5. intellectual property infringement

We will terminate the accounts of users who repeatedly infringe intellectual property and reserve the right to take down any content that we conclude, in our sole discretion, may infringe third party rights. See our intellectual property policy.